Independent consultant solving complex, enterprise business problems, taking a Human-centered Systems Thinking approach.

ADVISING & CONSULTING

Partner with leadership as a trusted advisor to understand the problem, and guide them towards achieving their goals - e.g., solving complex ecosystem problems, optimizing organization performance, and ultimately improving satisfaction of outcomes!

PLANNING & MANAGEMENT

Take a Human-centered Systems Thinking approach to operationalize. This requires the orchestration of cross-organization participants and change management. Drive and oversee the plan of action forward, reporting on status and success of adoption.

RESEARCH & INSIGHTS

Immerse ourselves into understanding and assessing the context from multiple lenses - leadership, business partners, customers to end-users, industry and market, current state ecosystem, etc., highlighting actionable insights and business opportunities.

CONCEPT ENVISIONING

Begin to think out of the box and ideate on new ideas. Utilize research for awareness and connect collaborators from different perspectives to innovate. Illustrate new concepts, identifying the pros and cons for a future state.

VISION & ROADMAP

Improve communication, understanding, and alignment by creating North Star vision (H1/H2/H3). Illustrate the who, what, why, when, and how. Identify the strategic roadmap to go from current to future state. Continuously update with lessons learned.

SOLUTION DEVELOPMENT

Drive the iterative development of innovative solutions. They can be ecosystem maps, operational approaches, customer experiences, or complex services or products. This effort can range from a proof-of-concept to a global, real-world build.

EVALUATIVE VALIDATION

Validate as soon, and as often, as possible. Ensure the new or improved solution meets the needs of business and/or customer. Discover additional insights to influence future solution enhancements or potentially the direction of the business.

MAXIMIZATION & SCALE

Continue to develop the solution in parallel with the North Star vision. Create education and training for operations (playbook), and system standards and guidelines for cohesion, to efficiently scale and grow the business.